Privacy Policy

1. Who we are

Ali Package is an online store in Iraq that sells and delivers physical products. This policy applies to alipackage.com and the Ali Package mobile app.

2. Information we collect

We collect only information needed to provide our services, which may include:

• Your name, phone number, governorate, and delivery address.
• Order details, products, quantities, amount, and delivery status.
• Optional notes you add to an order.
• A device push-notification identifier if you allow notifications.
• Basic technical information used to secure and troubleshoot the service, such as device type and error logs.

You can browse products without creating an account.

3. How we use information

• To receive, confirm, prepare, deliver, and track your order.
• To contact you about your order or provide customer support.
• To manage inventory and prevent invalid or fraudulent orders.
• To send offers and status alerts when notifications are enabled.
• To improve performance, security, and resolve technical issues.
• To comply with applicable legal and accounting obligations.

4. How we share information

We do not sell your personal information. We may share only what is necessary with delivery partners; hosting, notification, and email providers; or a public authority where required by law. Service providers are expected to protect the information and use it only for the specified service.

5. Payments

Our primary method is cash on delivery. The app does not store payment-card details. If electronic payments are introduced, an authorized payment provider will process payment information under its own policy, and we will update this policy and our privacy disclosures before enabling the feature.

6. Retention and security

We keep order information for as long as needed to fulfill orders, support customers, and meet legal and accounting obligations. We then delete it or reduce its link to you when no longer required. We use reasonable technical and organizational safeguards, but no electronic transmission or storage method is completely secure.

7. App permissions and local storage

The app may request notification permission for order updates or offers. This is optional and can be changed in device settings. The website and app may use local storage to remember preferences and cart contents. We do not request access to your camera, photos, precise location, or contacts unless a clear feature requires it and we first request permission.

8. Cookies and analytics

We may use cookies or similar technologies necessary to operate the site, remember choices, protect the service, and measure aggregate performance. If we introduce non-essential analytics or advertising tools, we will identify them and provide appropriate consent choices where required.

9. Your choices and deletion requests

You may ask to access, receive a copy of, correct, or delete your personal information, or object to certain uses where applicable. You may disable notifications in device settings. Email info@alipackage.com and include the phone number used for your order. We may verify your identity and will respond within a reasonable period, except where records must be retained by law.

10. International processing

Some hosting, notification, or support providers may process information on servers outside Iraq. Where this occurs, we select trusted providers and take reasonable measures to maintain an appropriate level of protection.

11. Children's privacy

The service is not directed to children below the legal age to make purchases independently, and we do not knowingly collect their information. A parent or guardian who believes a child submitted information without permission may contact us to request deletion.

12. External links and services

The website or app may link to external services such as WhatsApp or social platforms. Their own privacy policies apply, and Ali Package does not control their practices.

13. Changes to this policy

We may update this policy as our services or requirements change. The revised version and updated date will appear here and become effective when published. We will provide more prominent notice if a change is material.